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Need help right now?
Call the 24/7 HelpDesk at 855.694.6743. A real technician answers around the clock, every day of the year. Sales and account questions: 800.470.7001, ask for Rob.
Client tools
Three ways to get help fast
Remote Session
On the phone with a technician? Start a Splashtop session so we can see your screen and fix it with you.
Start a Splashtop SessionEmail Support
Not urgent? Send the details and a screenshot, and we'll pick it up in the queue.
Email SupportFaster fixes
Have these ready when you call
- What you were doingThe app or task when things went wrong.
- The exact errorA photo of the screen beats a description every time.
- Who's affectedJust you, your team, or the whole office?
- When it startedToday, after an update, or "it's been weird for a week"?
Not urgent? Your dedicated team lead will handle it during your regular visit, or email your support contact and we'll pick it up in the queue.
For our clients
Know someone who deserves better IT?
Refer a business and earn up to $500, or send the full amount to a charity you choose. Most of our clients found us this way.
Email the help desk
Send us a ticket
This goes straight to the service desk queue and creates a ticket. For anything that is down right now, call instead. A person picks up.
Not a client yet?
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