Managed IT Services

What are Managed IT Services?

The overall concept of hiring an outside Managed IT provider is that they will “manage” all aspects of your business technology, to improve your operations and reduce your expenses. When choosing a Managed IT provider, it’s important to understand that the level of service you’ll receive can vary depending on the provider you choose.

Before deciding on a Managed IT company, ask them about:

How they provide IT support (over the phone vs. onsite)
Their fees for various types of IT support (network, phone, printers, emergency visits, etc.)
Any ancillary services they provide (vendor management, telecommunication management, etc.)
Your special requirements and projects coming up, to make sure they will be able to handle the workload and to discuss any additional fees they’d charge.

Our approach to Managed IT Services

Set yourself up for success with NeverBlue IT at your side! Our goal is to learn how we can support you in doing your job better than ever—and as your IT ally, we’re here whenever you need us. Partner with us and you’ll enjoy:

Onsite IT Support

In a world of hands-off, remote-only IT service companies, our goal is to bring back the personal touch.

That’s why when we start working together we’ll take the time to sit down with you and get to know your business objectives and challenges, instead of just heading straight into the server room.

We’ll visit you onsite regularly to see how everything is going. Seeing a familiar face gives your team the confidence that our technician will be able to help—meaning that they’ll seek assistance for their IT problems before they become major issues that could affect your business.

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Comprehensive, Flat Rate Managed IT Services

Beware of Managed IT providers who claim their IT Services are flat rate! They will often charge extra for onsite IT support, after hours calls, project support, and more.

As a NeverBlue Managed IT client, you’ll enjoy:
- Proactive IT maintenance
- Onsite, remote, after hours, emergency and project support
- Scheduled and out-of-hours onsite visits
- Regular onsite visits with your dedicated team lead
- Inventory management
- Telecommunication management
- Proactive IT recommendations to help your business succeed and grow
- Regular reports
- and more.

The best part?
Everything is included in your monthly price—you never pay any extras, ever.

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IT Support that goes above and beyond

As your IT partner, you can trust us to perform regular maintenance and monitor your systems to prevent downtime and keep your technology running smoothly at all times.

Our Managed IT Services for businesses are proactive—and cover a lot more than you think!

Along with your network and workstations, we’ll also provide support for:
VoIP/analog phone systems
Keyless entry
Printers
Alarm systems
and more.

We also take care of your network security and administration, server management, and any other technology needs.

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What’s the difference between Break/Fix IT Services and Managed IT Services?

It makes sense that if you have an IT problem, you should hire someone to solve it. But do you really need IT support when you’re not having problems?

With a Break/Fix IT Service, you’ll be charged as soon as the technician arrives to start work on your issue. It may take them hours—if not days—to diagnose the problem before they begin to fix it. Because of this, Break/Fix IT Services can often result in a lot of downtime and a very large bill for your business.

With NeverBlue IT on your side, it can be a lot quicker to resolve even the toughest IT issue. Because we’re already familiar with your systems, we can spot the root cause faster—and get to work fixing problems or issues right away. You won’t pay extra fees, because even emergency support is covered by your monthly fixed price. Plus, our proactive maintenance service means you can avoid the issue from happening in the first place.

How we help businesses of all sizes

Managed IT Services for small businesses

Less than 50 computers

The problem:
You need IT services, but you don’t have enough work to keep an IT team busy enough to make the investment worth it. Contract or by the hour technicians aren’t proactive or responsive, and they only fix things after they break.

How we can help:
With NeverBlue IT by your side, you can trust us to focus on your computer systems—so you can focus on your business. We’ll make regular onsite visits to ensure you aren’t paying for services you aren’t utilizing. Our service agreements are month-to-month, so you can elect to reduce or increase our onsite visits as your needs change.

Managed IT Services for medium businesses

Less than 500 computers

Managed IT Services for large businesses

More than 500 computers

What our clients say about us

NeverBlue IT has provided outstanding IT support for our mid-sized Michigan law firm for over 10 years. NeverBlue IT has been technically superior, responsive and cost effective in providing IT solutions. The personnel of NeverBlue IT provide our company with a range of technical services, and allow us to focus on our core business, while having a robust and well-supported technology system in place. I would highly recommend NeverBlue IT as a full service IT service provider, and we look forward to continuing our long-term relationship with NeverBlue IT for many years to come.

— Donald B., Vandeveer Garzia (Michigan)
Reliability and consistency are the most important assets of an IT team. I rely on the wide spectrum of services provided by NeverBlue IT that include future-proofing and secure systems. I am pleased with our recent Cambium services at our construction and property management sites. We intend on upgrading to a new Allworx phone system in 2021, allowing us to expand on our virtual office setups, as needed.

As fast as technology moves today, I rely on NeverBlue IT for their professionalism and expertise to stay ahead of the technology ball while tackling our daily challenges, which gives me more time to focus on ever-changing industry requirements and projects.

ContraVest and NeverBlue IT just celebrated our 2-year anniversary and we look forward to growing with NeverBlue at our side.

— Wendy M., ContraVest (Florida)
I hope every NeverBlue IT team member was able to keep themselves and their family safe during the crisis. Your team is part of the front line, and you guys count among the heroes. If your other clients’ experience was half as good as ours, NeverBlue IT pulled this off wonderfully! Keith ramped us to maximum productivity quickly for working from home, while preserving the capability to now move seamlessly back into our building. Thank you.

— Steve B., The Surnow Company (Michigan)
NeverBlue is a different kind of IT Group. They are very responsive to your calls for assistance and are always available regardless of the size of your company.

NeverBlue IT is a family owned and operated company and you feel like they are family. You are confident that whatever the issue, they will solve it.

— Tina, East Orlando Chamber of Commerce (Florida)