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Top five benefits of managed IT services for small businesses

Aug. 08, 2022 IT Support for Business

Explore how proactive IT support can increase your productivity and cut costs


With a recent survey from the U.S. Chamber of Commerce finding that 84% of small businesses use at least one major digital platform to provide information to customers, it’s clear that technology is no longer just a necessity for survival for large or medium sized businesses. [1]

As a small business owner, you may not think that you need the technical support of a managed IT services provider despite your reliance on technology because you don’t have enough work to keep an IT team busy to make it worth the investment. 

Despite your skepticism, paying a flat rate for IT support will ultimately save you more money than outsourcing temporary support services every time you encounter a technology-related issue you can’t solve yourself.  

Keep reading to discover the main benefits of having managed IT services for your small business.


84% of small businesses use at least one major digital platform to provide information to customers


Benefit #1: Receive continuous IT support and advice.

Managed IT services provide you with constant access to a team of highly trained IT professionals who will be able to identify which hardware and software solutions will best benefit your business.

Your IT partner will be able to keep your systems up to date and ensure that you are made aware of any technological advancements that could improve your workflow and business efficiency. If you run into an unexpected issue, some IT service companies even offer a 24/7 help desk should a question arise at any time, night or day.


24% of small businesses choose to outsource services to increase efficiency


Benefit #2: Increased productivity.

Constantly dealing with technology issues can be extremely time consuming for your employees, which is why 24% of small businesses choose to outsource services to increase efficiency. [2]

Partnering with an IT team that makes regular visits to your office ensures that all technology is running smoothly, so that you and your staff have more time to focus on business growth, serving clients, and keeping your core operations running.


43% of cyber attacks target small businesses


Benefit #3: Cyber security education for your staff.

The right managed IT services team will be able to educate your staff on how to prevent and respond to the most common cyber threats faced by small businesses. 

With 43% of cyber attacks targeting small businesses, but only 14% equipped to defend themselves, educating your team on how to spot a cyber threat is an extremely valuable benefit of managed IT services. [3]

Your IT MSP will educate your staff on best password practices, how to spot and avoid email scams like phishing attacks, and other security protocols they can follow to ensure they play their part in keeping your business safe.


Benefit #4: Cost savings.

With managed IT services, you will pay less than you would for a full-time IT professional. 

Your overall IT-related costs are reduced by saving on recruitment, employee benefits, and the space and equipment an IT professional would need on your team. 

Additionally, managed IT service providers often fix minor inefficiencies and tech issues before they become major problems that cost an astronomical amount to fix in a timely manner to keep your business up and running.


Only 14% of small businesses are equipped to defend themselves from cyber attacks


Benefit #5: Bolster your cyber security.

As evidenced in the earlier point on staff education, many hackers view small businesses as easy targets for their malicious attacks. Implementing security measures with a trusted IT support team is essential to keeping your business protected.

Through regular software updates, the latest cyber security services, and data backups, a managed IT service provider will help you safeguard your data and equipment to ensure you and your client’s data remains secure and safe.


How we can help 

At NeverBlue IT, we understand that every business’s technology needs are different, so we’re committed to tailoring our managed IT services to your specific business requirements.

You can trust us to focus on your computer systems, so you can focus on your growing business. We’ll make regular onsite visits to ensure you aren’t paying for services you aren’t utilizing. With month-to-month service agreements, you can elect to reduce or increase our onsite visits as your needs change.


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1: U.S. Chamber of Commerce | How Technology Enables Small Business 

2: Clutch | Small Business Outsourcing Statistics

3: Accenture | Ninth Annual Cost of Cybercrime Study

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