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Managed IT Services

Maximize your business potential with the right IT support

What are your IT challenges?

Whether your business needs to:

  • Outsource your computer maintenance
  • Get help with a new IT project, or
  • Hire someone to supplement your existing IT team

We can help your business in Central Florida or Southeast Michigan achieve more with our managed IT services. Our expert IT team is here for you—all for a fixed monthly price.

What are Managed IT Services?

The overall concept of hiring an outsourced managed IT service provider is that they will “manage” all aspects of your business technology to improve your operations and reduce your expenses.

When choosing a managed IT service provider, it’s important to understand that the level of service you’ll receive can vary depending on the provider you choose.


While deciding between IT managed services companies in Orlando or Detroit, ask them about:

  • How they provide IT support (onsite vs. remote)
  • Their managed IT services pricing models (fixed-price, per user, tiered pricing, etc.)
  • Any ancillary services they provide (vendor management, telecommunication management, etc.)
  • Your special requirements and projects coming up, to make sure they will be able to handle the workload and to discuss any additional fees they’d charge.

Our approach to Managed IT Services

Set yourself up for success with NeverBlue IT at your side! Our goal is to learn how we can support you in doing your job better than ever—and as your IT ally, we’re here whenever you need us.

Partner with us and you’ll enjoy:

  • Onsite IT Support

    In a world of hands-off, remote-only IT service providers, our goal is to bring back the personal touch to managed IT support services through our service-first approach.

    When we start working together, we’ll take the time to sit down with you and get to know your business objectives and challenges, instead of just heading straight into the server room.

    Our local, highly trained technicians will visit you onsite regularly to see how everything is going. Seeing a familiar face gives your team the confidence that our technician will be able to help—meaning that they’ll seek assistance for their IT problems before they become major issues that could affect your business. We also offer all of our clients access to a 24/7 help desk for remote support.
  • Fixed monthly price

    Beware of managed IT service providers who claim their IT services are flat rate! They will often charge extra for onsite IT support, after hours calls, special project support, and more.

    As our managed IT support client, you’ll enjoy:
    – Proactive IT maintenance
    – Onsite, remote, after hours, emergency, and project support
    – Scheduled and out-of-hours onsite visits
    – Regular onsite visits with your dedicated team lead
    – Inventory management
    – Telecommunication management
    – Proactive IT recommendations to help your business succeed and grow
    – Regular reports
    – And more!

    The best part? Everything is included in your fixed monthly price—you never pay any extras, ever.
  • Proactive technology support

    As your IT partner, you can trust us to perform regular maintenance and monitor your systems to prevent downtime and keep your technology running smoothly at all times.

    Our managed IT services and support for businesses are proactive—and cover a lot more than you think!

    Along with your network and workstations, we’ll also provide support for:
    – VoIP/analog phone systems
    – Keyless entry
    – Printers
    – Alarm systems
    – Network security and administration
    – Server management
    – And any other technology needs.

We’re proud to be the chosen IT support provider of leading law firms, banking institutions, credit unions, manufacturing firms and more.

Schedule your free consultation

What’s the difference between Break/Fix IT Services and Managed IT Services?

It makes sense that if you have an IT problem, you should hire someone to solve it. But do you really need IT support when you’re not having problems?

With a Break/Fix IT Service, you’ll be charged as soon as the technician arrives to start work on your issue. It may take them hours—if not days—to diagnose the problem before they begin to fix it. Because of this, Break/Fix IT Services can often result in a lot of downtime and a very large bill for your business.

With NeverBlue IT managed IT services on your side, it can be a lot quicker to resolve even the toughest IT issue. Since we’re already familiar with your systems, we can spot the root cause faster—and get to work fixing problems or issues right away.

You won’t pay extra fees, because even emergency support is covered by your fixed monthly price. Plus, our proactive maintenance service means you can avoid the issue from happening in the first place.

Learn more

How we help businesses of all sizes

Managed IT services for small businesses

Less than 50 computers

The problem:
You need IT services, but you don’t have enough work to keep an IT team busy enough to make the investment worth it. Contract or by-the-hour technicians aren’t proactive or responsive, and they only fix things after they break.

How we can help:
With NeverBlue IT by your side, you can trust us to focus on your computer systems—so you can focus on your business. We’ll make regular onsite visits to ensure you aren’t paying for services you aren’t utilizing. Our service agreements are month-to-month, so you can elect to reduce or increase our onsite visits as your needs change.

Managed IT services for midsize businesses

Less than 500 computers

The problem:
You need IT services, but don’t have the budget to add multiple IT professionals to your team to cover all of your IT support needs. Or maybe you’re not sure which candidates to choose to fit your needs.

How we can help:
At NeverBlue IT, we hire the best mix of technologically-minded and customer-focused people—so you receive the best managed IT services without all the interviews! We’ll get to know your infrastructure, ask you about your challenges, and listen to your needs to come up with the best managed IT support plan.

With our month-to-month service agreement, you can always adjust your plan as your business needs change.

Managed IT services for large businesses

More than 500 computers

The problem:
Your existing IT team needs extra help, but you don’t have the budget to hire another in-house IT professional. Or maybe you have multiple gaps in your in-house IT support, but you’re struggling to find the right candidate that fills all of the voids.

How we can help:
Think of us as your IT ally: We can partner with your existing IT team to handle the overflow of desktop support, manage large projects, or fill in however you see fit.

And if your business needs change, you can adjust your plan at any time thanks to our month-to-month service agreement.

What our clients say about us

  • We have 90 people at our firm and they handle all our IT needs - from the myriad of day to day issue to the big picture hardware and software issues. When we had to move our office remote in March 2020, they helped us get everyone working from home in 8 days! They are very responsive, professional, and quite knowledgeable. When faced with a problem or purchase decision, their answers are practical and not filled with a lot of "techy talk" . Five stars for sure!

    — Zimmerman Kiser & Sutcliffe, Law, via Google Reviews
  • Thank you Tommy and NeverBlue IT for your continuous support.
    Excellent service.

    — Victoria Morillo, Vasquez Law Firm, PLLC - Orlando, FL, via Google Reviews
  • So much knowledge and patience!!!

    — Jean Shimp, Firm Administrator, HRKM Law, via Google Reviews
  • Their team recently joined us in property management clubhouse setup to include purchase, configuration and setup of VoIP phone system, PCs, Macs, network/firewall and WiFi/access points. Their recent assistance in Jacksonville and Daytona were top-notch and we are gearing up for St. Petersburg and Orlando in the very near future. Instead of hiring a corporate team, I have NeverBlue IT. They are professional, courteous, responsive and consistent.

    — Wendy, ContraVest, via Google Reviews
  • They are always very responsive, prompt, and knowledgeable about the issues they assist us with. Billy and their entire staff provides excellent customer service always no matter how big or small the issue may be. Our firm has used other companies in the past, but none compare to NeverBlue. We highly recommend their services and will continue to use them for years to come. Thank you, Billy, and the rest of the team!

    — Van Dingenen Law, via Google Reviews
  • Tommy went completely above and beyond my wildest expectations and handled every single one of the numerous, often unique and challenging, tasks I threw at him. Not only did Tommy give me the best IT Support experience I've ever had in my life, but he also became my friend.

    Tommy and the team at NeverBlue genuinely took an interest in my needs and technology desires and cared about my individual issues and problems. Tommy performed every task I requested with aplomb, no matter how challenging or outside-the-box. Thank you, Tommy, for truly ensuring I am truly NeverBlue when it comes to my technology.

    — Maxwell Kemp, via Google Reviews
  • They consistently go above and beyond to ensure our firm’s IT infrastructure runs smoothly and securely. Their expertise and adaptability is a resource for our firm.

    — Jacob Rine, via Google Reviews
  • Any IT issues that we have he is able to fix in a timely manner. We are so happy with the service that NeverBlue provides. Thank you!

    — Nicole Taylor, via Google Reviews
  • Jacob and Victoria are wonderful. Quick to respond. Usually on site or can be on site in a hurry if needed. Transition was straightforward. Highly recommend their team.

    — Hill Rugh Keller & Main, Law, via Google Reviews
  • Always quick to respond and quick to fix any issues/problems. Very knowledgeable and will go above and beyond.

    — Tina Fritchey, OSE, via Google Reviews
  • They also are always available to fix an issue in a timely manner. Great customer service especially Jacob who is always willing to help.

    — Cecilia Baudoin, via Google Reviews
  • Twenty year friend and partner. Rob's team is the best!

    — Scott Sellinger, via Google Reviews
  • As a new trade association CEO, I am dealing with transitions and many aspects of our IT account and services. They provide weekly visits and are always there to answer questions and handle equipment, software or programming needs. In fact, we're purchasing a new phone system next. I highly recommend this company and their services for all your IT needs.

    — Jonathan Dolan, EMLRC, via Google Reviews
  • I love the fact that it is a family own business so they understand what small business go thought. We have been with them since Mr. Roche visit us and made his presentation and they have kept their word on outstanding service! It use to be "INS" and now "NeverBlue IT" and service level continues to impress me!! Keep it up NeverBlue IT team!

    — Pablo Ayala, Sunbelt, via Google Reviews
  • They are outstanding and are very quick to reply to issues. Great people to deal with.

    — Brian Joyce, via Google Reviews
  • We have 90 people at our firm and they handle all our IT needs - from the myriad of day to day issue to the big picture hardware and software issues. When we had to move our office remote in March 2020, they helped us get everyone working from home in 8 days! They are very responsive, professional, and quite knowledgeable. When faced with a problem or purchase decision, their answers are practical and not filled with a lot of "techy talk" . Five stars for sure!

    — Zimmerman Kiser & Sutcliffe, Law, via Google Reviews
  • The team is professional and most importantly, knowledgeable. When we upgraded to new computers/phone system, they made certain that the transition went smoothly, without disrupting operations. They dedicated time for training to ensure that all of our employees knew how to operate the new phones. The weekly on-site visits are most beneficial for us – they resolve issues we may be experiencing before they depart the office. They are never in a rush and they are always so patient with our employees. Should we need assistance on other days, they offer 24/7 helpdesk support, in which they are very responsive. NeverBlue even handled the switch to a new phone service provider, which they recommended to lower our monthly cost. Whether it’s something miniscule such as unlocking an account or more significant such as setting up new equipment, you can rest assured that NeverBlue IT will take care of it. 100% RECOMMEND.

    — Joy C, PTS, via Google Reviews
  • At the slightest glitch Billy has me back online and never blue!

    — Pastor Tim, via Google Reviews
  • They are very attentive and very helpful. When we have a problem we can easily reach out to them whether it be one small problem or what feels like a hundred problems. Doesn't matter if it is a big or small issue, they are always there to help with no problems and very responsive!

    — Sandy Bailes, HHCBR, via Google Reviews
  • Thank you for helping with an email issue and has done a great job for us at ZKS.

    — Nancy Robbinson, via Google Reviews
  • NeverBlue allows me to delegate specific tasks to their support system while I manage new development, websites and upcoming property management. My team IS NeverBlue IT!

    — Always Wendy, via Google Reviews
  • The team always goes above and beyond of what is expected.

    — John Campos, via Google Reviews
  • Instead of needing an internal IT department, we are able to rely on them. Plus, all of their staff (from the help desk to the field team to billing) are consummate professionals and genuinely nice folks. -Steve Blum, VP Strategy & Administration

    — Steve Blum, via Google Reviews
  • They are very responsive to your calls for assistance and are always available regardless of the size of your company.
    INS is a family owned and operated company and you feel like they are family. You are confident that whatever the issue, they will solve it.

    — Tina - East Orlando Chamber of Commerce , via Google Reviews
  • We update it every two weeks with new marketing material and they are a pleasure to work with and respond to our requests in a swift and friendly manner. Also they are extremely helpful as a resource when it is time to update and modernize our computer systems which assists us to remain on the cutting edge of technology.

    — Ann B. - Chiropractic Federal Union, via Google Review
  • Requests for changes to our website are processed quicker than I would expect and they are always there to answer our questions and offer suggestions. A huge thank you to their staff!

    — Majorie L - Chief Financial Credit Union, via Google Review
  • Our workforce thrives on completing scientific projects on-time with exceptional quality. After switching from a previous support service to INS, I am confident that the critical IT infrastructure that supports our work is in good hands, and that our people can focus on doing what they do best without having to take time to troubleshoot IT issues. The staff for INS are excellent communicators and rock-solid in terms of their ability to support both new and legacy systems. I regret having not partnered with them sooner.

    — Jeffery E. Raymond - Paragon Laboratories, Inc., via Google Review

Ready to achieve more with the right IT partner?

Schedule your free consultation