Packages & Services | NeverBlue IT

What are Managed IT Services?

The overall concept of hiring an outsourced managed IT service provider is that they will “manage” all aspects of your business technology to improve your operations and reduce your expenses.

When choosing a managed IT service provider, it’s important to understand that the level of service you’ll receive can vary depending on the provider you choose.

While deciding between IT managed services companies in Orlando or Detroit, ask them about:

How they provide IT support (onsite vs. remote)
Their managed IT services pricing models (fixed-price, per user, tiered pricing, etc.)
Any ancillary services they provide (vendor management, telecommunication management, etc.)
Your special requirements and projects coming up, to make sure they will be able to handle the workload and to discuss any additional fees they’d charge.

Our approach to Managed IT Services

Set yourself up for success with NeverBlue IT at your side! Our goal is to learn how we can support you in doing your job better than ever—and as your IT ally, we’re here whenever you need us.

Partner with us and you’ll enjoy:

Onsite IT Support

In a world of hands-off, remote-only IT service providers, our goal is to bring back the personal touch to managed IT support services through our service-first approach.

When we start working together, we’ll take the time to sit down with you and get to know your business objectives and challenges, instead of just heading straight into the server room.

Our local, highly trained technicians will visit you onsite regularly to see how everything is going. Seeing a familiar face gives your team the confidence that our technician will be able to help—meaning that they’ll seek assistance for their IT problems before they become major issues that could affect your business. We also offer all of our clients access to a 24/7 help desk for remote support.

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Fixed monthly price

Beware of managed IT service providers who claim their IT services are flat rate! They will often charge extra for onsite IT support, after hours calls, special project support, and more.

As our managed IT support client, you’ll enjoy:
– Proactive IT maintenance
– Onsite, remote, after hours, emergency, and project support
– Scheduled and out-of-hours onsite visits
– Regular onsite visits with your dedicated team lead
– Inventory management
– Telecommunication management
– Proactive IT recommendations to help your business succeed and grow
– Regular reports
– And more!

The best part? Everything is included in your fixed monthly price—you never pay any extras, ever.

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Proactive technology support

As your IT partner, you can trust us to perform regular maintenance and monitor your systems to prevent downtime and keep your technology running smoothly at all times.

Our managed IT services and support for businesses are proactive—and cover a lot more than you think!

Along with your network and workstations, we’ll also provide support for:
– VoIP/analog phone systems
– Keyless entry
– Printers
– Alarm systems
– Network security and administration
– Server management
– And any other technology needs.

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What’s the difference between Break/Fix IT Services and Managed IT Services?

It makes sense that if you have an IT problem, you should hire someone to solve it. But do you really need IT support when you’re not having problems?

With a Break/Fix IT Service, you’ll be charged as soon as the technician arrives to start work on your issue. It may take them hours—if not days—to diagnose the problem before they begin to fix it. Because of this, Break/Fix IT Services can often result in a lot of downtime and a very large bill for your business.

With NeverBlue IT managed IT services on your side, it can be a lot quicker to resolve even the toughest IT issue. Since we’re already familiar with your systems, we can spot the root cause faster—and get to work fixing problems or issues right away.

You won’t pay extra fees, because even emergency support is covered by your fixed monthly price. Plus, our proactive maintenance service means you can avoid the issue from happening in the first place.

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How we help businesses of all sizes

Managed IT services for small businesses

Less than 50 computers

The problem:
You need IT services, but you don’t have enough work to keep an IT team busy enough to make the investment worth it. Contract or by-the-hour technicians aren’t proactive or responsive, and they only fix things after they break.

How we can help:
With NeverBlue IT by your side, you can trust us to focus on your computer systems—so you can focus on your business. We’ll make regular onsite visits to ensure you aren’t paying for services you aren’t utilizing. Our service agreements are month-to-month, so you can elect to reduce or increase our onsite visits as your needs change.

Managed IT services for midsize businesses

Less than 500 computers

The problem:
You need IT services, but don’t have the budget to add multiple IT professionals to your team to cover all of your IT support needs. Or maybe you’re not sure which candidates to choose to fit your needs.

How we can help:
At NeverBlue IT, we hire the best mix of technologically-minded and customer-focused people—so you receive the best managed IT services without all the interviews! We’ll get to know your infrastructure, ask you about your challenges, and listen to your needs to come up with the best managed IT support plan.

With our month-to-month service agreement, you can always adjust your plan as your business needs change.

Managed IT services for large businesses

More than 500 computers

The problem:
Your existing IT team needs extra help, but you don’t have the budget to hire another in-house IT professional. Or maybe you have multiple gaps in your in-house IT support, but you’re struggling to find the right candidate that fills all of the voids.

How we can help:
Think of us as your IT ally: We can partner with your existing IT team to handle the overflow of desktop support, manage large projects, or fill in however you see fit.

And if your business needs change, you can adjust your plan at any time thanks to our month-to-month service agreement.

What our clients say about us

We have been with NeverBlue IT for a little over three years now and we are extremely satisfied with their services. The team is professional and most importantly, knowledgeable. When we upgraded to a new computer/phone system, they made certain that the transition went smoothly, without disrupting operations. They dedicated time for training to ensure that all of our employees knew how to operate the new phones. The weekly on-site visits are most beneficial for us — they resolve issues we may be experiencing before they depart the office. They are never in a rush and they are always so patient with our employees. They offer 24/7 helpdesk support, in which they are very responsive. NeverBlue even handled the switch to a new phone service provider, which they recommended to lower our monthly cost. Whether it’s something miniscule such as unlocking an account or more significant such as setting up new equipment, you can rest assured that NeverBlue IT will take care of it. 100% RECOMMEND.

— Joy C., via Google Reviews

Managed IT Services

What are your IT challenges?

What are Managed IT Services?

Our approach to Managed IT Services

Onsite IT Support

Fixed monthly price

Proactive technology support

We’re proud to be the chosen IT support provider of leading law firms, banking institutions, credit unions, manufacturing firms and more.