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Fixed price computer support versus a full time network admin

Nov. 10, 2019 IT Support for Business

Many businesses struggle with the decision of how to best support the computers and networks that make their company run. The two top choices are hiring a full-time network administrator or outsourcing the work through a fixed price computer support contract. While the full-time staffer might seem like an attractive choice, the reality is that when your computers and network are properly maintained by an outsourced IT support professional, your computer up-time increases and your overall costs go down.

What is fixed price computer support?

Fixed price computer support, sometimes referred to as “flat monthly rate IT services,” is an IT support delivery model that is competitively priced based on your needs and budget. With a flat rate IT Managed Service Provider (IT MSP), your company receives the personal attention of expert technicians, preventative IT maintenance, 24/7 support, and an array of services at discounted rates.

The cost benefits of fixed price computer and network maintenance

Put simply, fixed price computer support from an IT MSP can save companies substantial amounts of money. Here’s why. With a full-time, in-house employee, a company will have to pay an annual salary of at least $40,000. In addition to salary, a benefits package for the employee can amount to about 20% of their salary. In this example, that benefits package would cost the company about $8,000. The total expense to the company for the full-time employee is around $48,000 over a 12 month period.

Contrast this to a fixed price IT support contract that provides 24×7 support, even on weekends and holidays, for a flat rate of about $1,400 per month. Over the same 12 months, the fixed price computer support costs the company $16,800. That’s just about one-third of the cost of one full-time employee.

Moreover, the IT experts provided by the IT MSP will work 24×7, on weekends and holidays.

Unlike the in-house employee who will require time off and might not be available on weekends or holidays.

Access to a wide variety of expertise

Undoubtedly, among the most compelling reasons to engage an IT MSP in a fixed price computer maintenance contract is the availability of experts in a wide array of subject matters. From network setup and maintenance to security to compliance, the job of the IT MSP is to make sure their employees always have subject matter expertise across many fields.

As good as an in-house network administration might be, it is not reasonable to expect them to be an expert across all fields within information technology. What happens when your network administrator is no longer employed with your company? An IT MSP has a team of technicians ready to step in which means no down time, and no interviewing applicants.

Next Steps

Curious to know if a fixed priced support model is right for your business? Contact us today to get a no-obligation quote for your business.

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