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The difference in our hands-on IT service management approach

Mar. 30, 2021 IT Support for Business

Learn how we’re helping businesses grow with our people-first approach to IT

High level IT knowledge, top notch computers, network systems, the latest software, cybersecurity and everything in between is what most businesses believe they need. It is not until they hire an IT company with poor people skills and bad customer service that they realize that there’s more to IT services than technology itself.   

On top of having a knowledgeable and experienced team of IT professionals, we’re committed to creating IT solutions built for real businesses and real people that allow you to achieve more. Our mission wouldn’t be possible without our hands-on, people-first IT service management approach. 

Continue reading to learn more about our unique approach to IT service with our frequently asked questions.

What is a hands-on IT service management approach?

Our team cares about the person, not just the computer. We take the time to get to know your business and the people behind it before creating a customized IT service plan built around your company objectives, so you’re never paying for more support than you need.

In a world of remote-only IT service companies, our hands-on IT service management approach means we’re focused on bringing back the personal touch to IT services. We offer our clients regular onsite visits and proactive IT recommendations from local, highly trained technicians. 

How does your IT service management approach differ from other IT companies?

Unlike many IT partners who mostly provide remote services, or when visiting the client go straight to the server room, we’re committed to providing the best hands-on services to our clients. We want you to be able to focus on your business while knowing you have a team of trusted professionals handling all of your technology needs. 

One of the most unique services we offer is facilitating the transition from your previous IT service provider to us. We’ll work with your former provider directly to change your service to ensure all needs are met, so you never have to communicate with them.

Our clients are also provided with a 24/7 help desk as part of their fixed monthly price—that’s another unique aspect of NeverBlue IT, our clients are never bound by any long-term contracts.

When we install new software, we’ll be there to train and show your team how to fully utilize all of its features. If you experience increased hiring turn over, we also provide additional training services even after a software has been implemented if needed.

Read more:

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What does your IT service management approach offer my company?

In our mission to provide your business with the best in IT service, we can provide you with as much or as little service and on-site support as you need. We understand that the work style of every company is different, so we’re committed to tailoring our services to your unique needs.

Our team can supply full-service IT support or we can work hand in hand with your in-house IT staff. When we work alongside an internal IT staff, we aim to take care of the daily tasks and provide additional support, so they can focus on the big picture. 

We often find and fix issues before a problem even arises for our clients. Our clients rarely report any downtime and often do not realize that most companies do experience downtime due to IT complications. This is due largely in part to our staff that takes ownership of issues and focuses on seeing problems from the client perspective. If an issue does arise, our team is prepared to solve any problem as quickly and effectively as possible. 

Read more:

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What is your process like when taking on a new client?

During an initial client meeting, our senior team meets with the client’s key staff to listen to their needs and challenges, review all the ways they can reach us, and document everything needed to help keep their IT infrastructure organized.

We also establish the client’s NeverBlue IT account manager whose central responsibility is to ensure the client is happy and their needs are being met.

At NeverBlue IT, our hands-on IT service management approach is integral to our mission of helping businesses grow and focusing on what they do best. Our team is proud to go to work everyday and provide you the best in IT service with these ideals as the basis for everything they do.

“We have been with NeverBlue IT for a little over three years now and we are extremely satisfied with their services. The team is professional and most importantly, knowledgeable. When we upgraded to new computers/phone systems, they made certain that the transition went smoothly, without disrupting operations. They dedicated time for training to ensure that all of our employees knew how to operate the new phones. The weekly on-site visits are most beneficial for us—they resolve issues we may be experiencing before they depart the office. They are never in a rush and they are always so patient with our employees. Should we need assistance on other days, they offer 24/7 help desk support, in which they are very responsive. NeverBlue IT even handled the switch to a new phone service provider, which they recommended to lower our monthly cost. Whether it’s something minuscule such as unlocking an account or more significant such as setting up new equipment,
you can rest assured that NeverBlue IT will take care of it.”

Joy C., via Google Reviews

Ready to experience the NeverBlue IT difference?

With over 30 years of experience, we’re proud to use our hands-on IT service management approach to help businesses across Central Florida and Southeast Michigan scale and grow with a comprehensive range of IT solutions. 

Contact us today to get started!

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