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What business owners need to know about AI

Jul. 31, 2023 Technology Insights

Five ways small businesses benefit from AI today

Data shows that the use of AI in many business sectors has grown by 270% over the last four years. Artificial Intelligence (AI) is revolutionizing how businesses operate, and small businesses can significantly benefit from incorporating AI into their strategies. [1]

Continue reading as we explore five key ways small businesses can leverage AI to drive growth and enhance their company’s success. 


#1: Personalized customer experiences

AI empowers small businesses to offer personalized customer experiences, enhancing customer satisfaction and brand loyalty. AI can help create customized marketing campaigns by leveraging customer interactions and purchase history data. Campaigns that are based on each customer’s preferences lead to increased conversion rates and repeat business.

By understanding their customers better, small businesses can build stronger relationships, ultimately resulting in a competitive edge over larger, less responsive competitors.

#2: Cost savings

Small businesses often struggle with limited resources, making efficiency and cost savings crucial for sustainable growth. AI technologies such as machine learning and natural language processing can optimize inventory management, predict demand patterns, and streamline supply chain operations, reducing operational costs.


Related resource:
Top five benefits of managed IT services for small businesses


#3: Data-driven decision making

AI-powered analytics tools can process vast amounts of data from various sources, providing small business owners valuable market insights, customer behavior patterns, and sales trends. Small businesses can optimize their marketing strategies, improve product offerings, and identify emerging opportunities to outmaneuver competitors.


#4: Enhanced cybersecurity

As cyber threats continue to grow, small businesses are increasingly vulnerable due to their limited IT resources. AI can offer advanced cybersecurity solutions to safeguard sensitive data and protect against potential breaches. By leveraging AI-powered intrusion detection and threat monitoring, small businesses working with an experienced IT company can proactively defend their network against cyber-attacks, preserving their reputation and customer trust. 


Learn more:
The six best cybersecurity practices for your business


#5: Increase efficiency 

Small businesses can find a range of uses for AI tools such as ChatGPT. Chat GPT is an artificial intelligence tool that can spit out information the user inputs in question form, all done in seconds. This includes creating outlines, brainstorming, composing emails in multiple languages, creating responsive chatbots via an API, and generating interview questions. 

People need to understand that humans are still behind these AI tools. Programmers are creating AI tools, like Chat GPT. 

The downside of using AI tools like Chat GPT is that the information doesn’t have extensive details, or sources or provide a deeper level of understanding, nor will the data provided be current. 


Does your business need IT service management support? 

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Set yourself up for success with NeverBlue IT at your side! Our goal is to learn how we can support you in doing your job better than ever—and as your IT ally, we’re here whenever you need us.


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1: Forbes | How AI will impact the future or work and life

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