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How a VoIP phone system can improve customer service for your business

Mar. 16, 2023 Business Insights

Explore how VoIP can help enhance productivity and boost your business revenue


Customer service plays a huge role in your company’s overall value, and consistent communication is a crucial aspect of next-level customer service.

Upgrading your phone system to a Voice Over Internet Protocol (VoIP) system can exponentially improve your team’s client communications and customer service. 

Continue reading to learn more about how a VoIP upgrade can improve customer service for your business. 


Automated responses

Automated responses are one of the top reasons businesses upgrade to a VoIP phone system. Automated responses are integrated into the system to properly communicate, organize, and lead the caller where they need to go.

When it comes to a prospective client, your business needs to know what is being asked from these callers and how to communicate with them during a point of contact.


Boosts accessibility 

Potential clients need to have access to alternative options for communication, and a VoIP phone system has the ability to combine multiple channels of communication in one place. 

Integrating inclusive methods of communication for people who might be visually impaired or hard of hearing not only allows people to have the option to choose what’s best for them, but also increases the potential for more people to reach you. 


Unlimited flexibility

With a VoIP phone system, having an important phone call no longer needs to be done at the office through a landline. A VoIP phone provides your team with the flexibility you need to make a business call anywhere, anytime.

Now that remote working has become increasingly common, a VoIP phone system can be extremely valuable to your employees. 


No missed calls

Since a VoIP system is cloud-based, meaning it can receive multiple connections at once without becoming overloaded with information, your business will never miss a call.

Never missing a call prevents callers from a long wait time which can increase the likelihood of a successful connection with a prospective client.


Customer data insights

A VoIP phone system allows you to analyze and record a variety of resourceful information on your clients that can improve how successful your business’s customer service is overall.

Some of the data you’ll have access to is keeping track of every phone call, seeing how long someone was on hold, and knowing the duration of a call. These data analytics can help your business gauge what is and isn’t working to improve your customer service efficiency. 


Looking to improve your customer service quality?

At NeverBlue IT, we partner with Allworx, an all-in-one VoIP communication platform, which can allow you to connect your business to up to 30 users for voice conferencing, route calls to your mobile phone while you’re out of the office, provide directory, voicemails and trunk sharing across multiple locations, and more—all at a low fixed cost.

Our team works closely with you and Allworx to meet all of your business needs. Any issue you might come across with Allworx can easily be resolved with our help, assuring your business will receive unlimited support intended to ensure efficiency. 


Looking to upgrade to VoIP for your business?
Contact us today.

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